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Terms & Conditions

 Important information and terms and conditions
These T&Cs are for the interest of safety, responsibility and welfare for our clients. We reserve the right to change these terms and conditions at any time. 
Any changes will take immediate effect and it is the responsibility of our clients to read these.
Training Classes and 1-2-1 Bookings: Payment is required in full to confirm your booking.To ensure you are guaranteed a place on a course, it is advisable to pay by BACS or book online.  By completing a booking form you have acknowledged that you are aware of our terms and conditions. Confirmation of your booking will be forwarded by email. It is the client’s responsibility to ensure they arrive at the right venue and at the correct time. The Healthful Doctor reserve the right of attendance for all courses and training services. We cannot guarantee a place on a course unless prior payment has been made via our online booking, a bank transfer or cash. If you request a place on a course without paying by return of a booking form, there is no assurance a space will be available on commencement of the course. We will endeavour to contact you when places are limited.
1-2-1 Training sessions: The training session will take place via Google Meet or at a suitable, agreed location, depending on the nature of the training.  Practical aspects of the programme are included and will be demonstrated to you. Fees must be paid at least 48 hours prior to the training session. If booking a programme, the total fee must be paid prior to the first appointment and all sessions in a pre-paid package must be taken within 6 months of that date. Any parking expenditure, mileage or congestion charge, if applicable, will be in addition.  

If you need to cancel your appointment please inform me, allowing 48 hours notice. 
Cancelled appointments with less than the notice period will incur a cancellation charge of £50.00.  
Any refund will incur a £10.00 administration fee.  

Prior to your appointment you will be required to complete and forward the consultation form and you should complete this as fully and as honestly as possible, citing examples where necessary. You may be asked to provide video footage of your pet’s behaviour on a day-to-day basis as this can aid the consultation process.  It is important that the above are completed and returned to me prior to the consultation. Failure to do so may delay the consultation or incur additional costs due to postponement of the appointment. If you schedule an appointment but do not return all of the requisites for a consultation at 24 hours prior to your appointment, I reserve the right to cancel your appointment.  The consultation will take place via Google Meet.  Fees must be paid at least 24 hours prior to the consultation and include all pre-visit correspondence and contact, the initial consultation and an assessment. You will receive a specifically devised report and this will be forwarded to you within 72 hours along with any help sheets that you may require. Follow up support is provided as detailed in the aromatherapy consultation you have purchased.   You are encouraged to liaise with me after the visit for ongoing support and all follow ups must be taken within 6 months of the initial consultation. I do not provide a quick fix for your pet as this is not the right approach to modify illness or  behaviour and to give your dog the best chance of improvement.   It may be necessary for the more complex issues, such as aggression, multiple behaviour problems or for where there are multi-dog households, that follow-up sessions are required. Any follow-up visits, should they be required, will be charged accordingly and you will be advised in advance to the cost.  

Disclaimer: Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners remain responsible for their dogs at all times and are advised they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover. The Healthful Doctor/Who Paws Wins or any of its individual assistants or helpers, will not accept responsibility for any loss, injury or damage to any dogs attending a programme; persons or their property, howsoever caused during the provision of dog training activities.

Refunds: Refunds for online sessions or home visits cannot be given unless the animal has been re-homed or no longer in the owner’s possession.

 Website Intellectual property rights: The Healthful Doctor website and its content, including without limitation the design, text, graphics and all software and source codes connected with the website and its services, are protected by copyright and other intellectual property rights and legislation. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted or distributed without the prior written consent of the copyright holder. For downloadable handouts and factsheets, permission is granted for one copy to be printed per owner for personal use. Handouts and factsheets cannot be altered, modified or reworded for further distribution. Photographs, video or any graphics cannot be used without the accompanying text or without obtaining the permission of the copyright holder. Material from this website is for personal use only and is not to be redistributed. To our knowledge the books, DVDs, training devices or equipment sold or promoted via this website are to promote only kind, fair and effective methods. We do not intend to endorse any material that advocates the use of punishment or harsh methods. Opinions and advice given through this website via these materials may not reflect those of The Healthful Doctor/Who Paws Wins.  External links: Any external link via this website is provided for convenience. Use of links or their content is at your own risk. I am happy to link to other websites however please contact us first before linking to this website.